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Delivery & Returns

 

Orders are usually despatched for delivery within 1 working day subject to stock availability

Weekend orders are usually despatched on either Monday or Tuesday (excluding Public Holidays)

We use  Royal Mail for all our Deliveries and all goods are sent 1st Class.

 

FREE UK Mainland Delivery Royal Mail 1st Class Post

Europe Air Mail - £11.95

USA & Rest Of World - £ 18.95

 

Returns

If for any reason you are unhappy with your purchase you may return it to us in its original condition with the labels and

packaging intact, within 14 days of receipt. For a full refund excluding postage and packaging, buyers will be responsible

for the cost of the return; unless the items are deemed to be faulty we will refund the total amount including postage

and packaging, or offer an alternative including postage and packaging.

 

Please send Returns to: Simply Robell Returns, Bay Tree Cottage, Gussage St Michael, Wimborne, Dorset BH21 5HX. UK

 

VAT FREE SHOPPING

Customers now ordering from outside the European Union will receive a VAT reduction on their order. The VAT is

automatically deducted from your product price, when at the 'Checkout' stage, after you have selected your delivery

country outside of the European Union and confirmed your delivery details. Where purchases are offered on a "VAT-free"

basis, the prices of qualifying items will be reduced by the equivalent of VAT. At the current VAT rate of 20% this equates

to a discount of 16.67%.

 

Supplementary charges such as delivery or postage & packing shall not be discounted. With new customers you maybe

asked to provide additional information, as part of our company policy, we regularly carry out security checks on orders to

protect both our customers and our business. All information given to us is kept strictly confidential and will

be disposed of once your order has been dispatched in line with data protection procedures.